Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician
- Caption
- Certificate
- Dedicated Tutors
- 96 Videos
- 14.20 Hours
- 58 Test Questions
Course Description
This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.
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Proudly Display Your Achievement
Upon completion of your training, you will receive a personalized certificate of completion to help validate your new skills.
Step-by-Step Courses List
Module 1: Installing, Upgrading, and Migrating to Windows 7
- Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
- Introduction To Installing Upgrading And Migrating To Windows 7
- Windows 7 Pre-Installation Requirements
- Installing Windows 7-Part1
- Installing Windows 7-Part2
- Installing Windows 7-Part3
- Overview Of Image Based Installations-Part1
- Overview Of Image Based Installations-Part2
- Overview Of Image Based Installations-Part3
- Configuring Application Compatibility
- Chapter 1 Summary
Module 2: Configuring Disks And Device Drivers
- Introduction To Configuring Disks And Device Drivers
- Managing And Maintaining Disks-Part1
- Managing And Maintaining Disks-Part2
- Managing And Maintaining Disks-Part3
- Installing And Configuring Device Drivers
- Chapter 2 Summary
Module 3: Configuring File Access And Printers
- Introduction To Configuring File Access And Printers
- Overview Of Authentication And Authorization
- Managing File Access-Part1
- Managing File Access-Part2
- Managing Shared Folders-Part1
- Managing Shared Folders-Part2
- Configuring File Compression
- Managing Printing
- Chapter 3 Summary
Module 4: Indentifying And Resolving Log on Problems
- Introduction To Identifying And Resolving Logon Problems
- Understanding Authentication
- Managing Computer Accounts
- Additional Network Services-Part1
- Additional Network Services-Part2
- Troubleshooting User Properties
- Resolving Logon Issues
- Chapter 4 Summary
Module 5: Configuring Network Connectivity
- Introduction To Configuring Network Connectivity
- Configuring TCPIP Connectivity-Part1
- Configuring TCPIP Connectivity-Part2
- Configuring TCPIP Connectivity-Part3
- Automatic IP Address Allocation
- Name Resolution
- Wireless Networking-Part1
- Wireless Networking-Part2
- Wireless Networking-Part3
- Chapter 5 Summary
Module 6: Troubleshooting Network Issues
- Introduction To Troubleshooting Network Issues
- Troubleshooting Network Connectivity-Part1
- Troubleshooting Network Connectivity-Part2
- Troubleshooting Network Connectivity-Part3
- Troubleshooting Name Resolution-Part1
- Troubleshooting Name Resolution-Part2
- Troubleshooting Name Resolution-Part3
- Troubleshooting Network Printing-Part1
- Troubleshooting Network Printing-Part2
- Troubleshooting Network Printing-Part3
- Chapter 6 Summary
Module 7: Mobile Computing And Remote Access
- Introduction To Mobile Computing And Remote Access
- Configuring Mobile Computer And Device Settings
- Using Remote Control Tools
- Configuring And Troubleshooting Remote Access-Part1
- Configuring And Troubleshooting Remote Access-Part2
- Configuring And Troubleshooting Remote Access-Part3
- Configuring And Troubleshooting Remote Access-Part4
- Configuring Branch Cache Managing Computer Accounts
- Chapter 7 Summary
Module 8: Securing Windows 7 Desktops
- Introduction To Securing Windows 7 Desktops
- Overview Of Security Management-Part1
- Overview Of Security Management-Part2
- Overview Of Security Management-Part3
- User Account Control
- Application Restrictions-Part1
- Application Restrictions-Part2
- Configuring The Windows Firewall-Part1
- Configuring The Windows Firewall-Part2
- Configuring The Windows Firewall-Part3
- Configuring The Windows Firewall-Part4
- Securing And Troubleshooting Internet Explorer-Part1
- Securing And Troubleshooting Internet Explorer-Part2
- Securing And Troubleshooting Internet Explorer-Part3
- Chapter 8 Summary
Module 9: Optimizing And Troubleshooting Performance And Reliabilty
- Introduction To Optimizing And Troubleshooting Performance And Reliability
- Overview Of Performance And Reliability Tools-Part1
- Overview Of Performance And Reliability Tools-Part2
- Optimizing Performance-Part1
- Optimizing Performance-Part2
- Dealing With Hardware Failure
- Chapter 9 Summary
Module 10: Maintaining Windows 7 Desktops
- Introduction To Maintaining Windows 7 Desktops
- Troubleshooting Utilities-Part1
- Troubleshooting Utilities-Part2
- Troubleshooting Utilities-Part3
- Troubleshooting Utilities-Part4
- Backing Up And Restoring Data
- Using System Restore
- Configuring Windows Update
- Chapter 10 Summary
- Conclusion
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Professional Certification
Exam-focused prep and certification guidance aligned to your learning path.
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ATS-Optimized Resume
Build a resume that highlights your new skills for recruiters and hiring systems.
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Mock Interviews
Practice real interview scenarios with structured feedback from career coaches.
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LinkedIn Optimization
Polish your profile so employers discover your credentials and achievements.
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Job Placement Support
Career guidance and placement resources on eligible programs.
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Practical Labs
Hands-on labs and exercises to reinforce concepts from your courses.
I liked the hands-on labs and real-world scenarios included in the lessons.
I liked the hands-on labs and real-world scenarios included in the lessons.
Excellent training with easy-to-follow modules and helpful demonstrations.
The course provided clear explanations and strong practical examples that helped me improve my Microsoft skills.
Very detailed and well-structured — perfect for certification preparation.
The course provided clear explanations and strong practical examples that helped me improve my Microsoft skills.